Gambaran Pengelolaan Antrian Pendaftaran Pasien di Rumah Sakit Panti Rapih Yogyakarta

Abstract

Objectives: Patient registration queues are one of the main challenges in healthcare service management, especially in hospitals with high patient volumes. This study aims to evaluate the queue management system at Panti Rapih Hospital Yogyakarta, a Type B hospital with an average of 641 daily patient visits in 2022.
Methods: An effective queuing system is essential to ensure efficient service delivery and minimize patient waiting times. The data analysis includes patient visit numbers, service times, and registration methods, such as the PantiRapihKU application, Self-Registration Kiosks (APM), and direct counter registration. Using a queuing theory approach, the study found that the system utilization rate (ρ) reached 21.6%, indicating adequate system capacity.
Results: However, the average waiting time and the number of patients in the queue still require improvement. As a follow-up, the study recommends enhancing the promotion of digital facilities such as APMs and the PantiRapihKU application to reduce the burden on manual registration.
Conclusions: Management's commitment to educating patients on utilizing these technologies is a key factor in improving the efficiency of the queuing system.